Creating an account on osongclothing.com enables you to be identified quickly by OSONG when you make online purchases.
You can also:
- consult your order history
- track the delivery of your orders
- exchange or return products
- update your contact information
- For your security, osongclothing.com does not save your credit card information and will not under any circumstances share your personal data with any third parties.

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.

If you have created an OSONG customer account, you can view your order history. Log in to your account and click on "My orders"
If you have placed an order as a guest, please contact us to get this information.

For all orders placed on our osongclothing.com website via your OSONG account, you will receive an order confirmation and receipt by email. You can also get a hard copy of your receipt from your customer account on the osongclothing.com website by visiting the "My Orders" section then clicking on the receipt you wish to print.
If you placed your order as a guest, your receipt will be sent together with your order to the delivery address you provided.

All transactions done on the osongclothing.com website are extremely secure. Osongclothing.com uses shopify to process its payments which is one of the most secure payment processors . Shopify uses 128-bit SSL encryption technology to protect our customers' information during checkout.
They also use Fraud Defender, which helps prevent fraudulent transactions in our store.

Your bank account will be debited as soon as your parcel is shipped. You will then receive an email from us confirming the shipment and its tracking number.

Your items can be delivered to your home address or to the address that you provided when placing your order on the osongclothing.com website. Your items will be delivered as soon as payment for your order has been registered, within 5 business days for standard deliveries in the Uk and 2 business days for express deliveries. International deliveries can take up to 21 days for standard delivery and 14 days for express delivery.
Should any items be unavailable, the delivery times may be modified.

Returns or exchange is to be done 14 days after the package is received by customer. When returning a product, put the unused items) back in the original packaging, along with any accompanying accessories and documents (instructions, guarantees, certificates of authenticity) and the delivery slip. We advise you to take all necessary precautions to ensure that your product is protected.

Payment in instalments depends on the conditions associated with the card with which you make the purchase.

Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.